Benefits:

• Opportunity to work in a dynamic and supportive team environment.

• 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off

• Early finish Fridays

• Central Bournemouth location, just 2 minutes from the beach.

• Monthly staff awards with dinner and drinks at top local restaurants.

• Ongoing training and development opportunities.

• Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.

• Access to discount at popular retailers

Key Responsibilities:

• Monitor and evaluate inbound and outbound calls to ensure adherence to company policies and quality standards.

• Provide constructive feedback and recommendations for improvement

• Maintain detailed records of call evaluations and performance metrics.

• Collaborate with team leaders and management to implement quality improvement initiatives.

• Participate in calibration sessions to ensure consistency in call evaluations.

What we’re looking for:

• Excellent listening and analytical skills.

• Strong attention to detail and a commitment to maintaining high standards.

• Ability to provide clear and actionable feedback.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

If you are passionate about quality and have the skills and experience to excel in this role, we would love to hear from you.