Benefits:

• Opportunity to work in a dynamic and supportive team environment.

• 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off

• Early finish Fridays

• Central Bournemouth location, just 2 minutes from the beach.

• Monthly staff awards with dinner and drinks at top local restaurants.

• Ongoing training and development opportunities.

• Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.

• Access to discount at popular retailers

  
  

Key Responsibilities:

• Plan, design, and implement customized VoIP solutions tailored to client requirements.

• Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers).

• Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues.

• Monitor VoIP network performance, optimising call quality and system reliability as needed.

• Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls.

• Document VoIP configurations, network diagrams, and installation processes.

• Train clients and end-users on VoIP system features and functionality.

  
  

What we’re looking for:

• Proven experience with VoIP system installation, configuration, and support.

• Strong understanding of VoIP protocols, codecs, and SIP.

• Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Certifications such as CCNA or VoIP-specific credentials are advantageous.

• Ability to work independently and within a team environment.

  
  

Join us at Better and contribute to delivering exceptional communication solutions to clients across the country!